"Do you have a guarantee or warranty?"

- Yes - kajoinhk only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.
- All products that arrive in the kajoinhk warehouse are checked for perfect appearance and correct functionality.
- Our packing staff check again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)
All our products are covered by a 12 MONTH WARRANTY.

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by kajoinhk is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

If you have a problem with a product you bought from us before, please click here to read about what you can do now.

In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
Customers need to pay the cost of returning faulty products back to the kajoinhk returns address in either Hong Kong or China as instructed by Customer Support.
Returns without prior discussion and authorization will not be accepted.
When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

Please tell us if you are a drop-shipper and have returns issues with kajoinhk goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you (recommended).